Frequently Asked Questions
All participates must be 13 years of age or older to make a candle.
Masks must be on while in the shop
No outside food, drinks are acceptable (beer/wine are encouraged).
Do you accept walk-ins to make candles?
Due to the popularity of our candle making workshops, we require that you make a reservation to secure your spot at the bar. But you can shop at the store anytime! Our workshops frequently sell out. If you do walk-in, guests will be accommodated on a first come, first served basis only if there are open spots available in a workshop.
Can I shop at The Haute Wick Social anytime?
Yes, you can stop in anytime during business hours to shop our candle collections, Tart Melts, Gifts, Bath + Body products and gift baskets.
Can I share a seat?
No, due to the small size of the shop everyone must have their own seat at the bar.
How long will the workshop be?
The candle making portion of the workshop will last 45 minutes. Once you've poured your candle it will take another 2 hours for the candle to solidify. There are plenty of shopping and dining options in Heritage Station while your candle cures. If you'd like to take home your candle the same day, please be sure to come back before we close. You may also come back another day to pick up your candle, we will hold your candle for a month. If you would like us to ship your candle to you, please let us know and we'll provide a shipping quote.
Are food and drinks allowed?
We love celebrating, food and drinks are only allowed at private parties.
Are there any age restrictions?
Yes, we require all participants to be 13 years of age or older. We love your little ones but with hot wax and glass it can be dangerous for them.
Are your candles vegan?
Yes, our candles are vegan. They are created from 100% soy wax; scents are never tested on animals and they are always phthalate free & paraben free. Our wicks are flat braided cotton paper wicks.
Are you eco-friendly?
Yes, we offer a candle jar refill program. Once your vessel is burned through, you can wash out your vessel with hot water and soap. Once the jar is clean return it to The Haute Wick Social for a refill. We can only refill our jars.
How many people can attend a private party?
Ideally 8 fit around the bar comfortably. We can max out at 10 but it does get crowded around the bar.
I booked a date that I can no longer attend, what should I do?
Please give us a call at (681) 204-5980 or email us at firstname.lastname@example.org to let us know that you can no longer attend. Please refer to our cancellation policy below for more details.
WHAT'S YOUR CANCELLATION POLICY FOR CANDLEMAKING WORKSHOPS?
All candle making workshops are final sale. If you've purchased or used a gift card towards a workshop ticket and need to cancel, cancellations must be made at least 48 hours in advance and workshop passes will be given as a credit toward.
WHAT'S YOUR CANCELLATION POLICY FOR PRIVATE PARTIES?
All private parties are final sale. If you cannot make your scheduled private party, a pass will be given as credit toward a future private party.
I'M RUNNING LATE, WHAT SHOULD I DO?
As a courtesy to all our guests, we start our workshops promptly. If you're going to be late, please give us a call prior to the start of your scheduled workshop at (681) 204-5980 otherwise we will start the class without you. If you or any member of your party is going to be more than 15 minutes late, please reschedule your class for a later date as late arrivals are extremely disruptive to your fellow chandlers.